CONSUMER FEEDBACK
Consumer Feedback
Compliments, concerns, complaints or suggestions — we welcome your feedback and act on it to improve our care.
CONSUMER FEEDBACK
We welcome your feedback
PDH aims to provide all our consumers with timely, quality care at all times. However, we understand that on occasion your experience may not meet your expectations. We welcome your feedback when this occurs, as it gives us the opportunity to act on your concerns and continually improve our services.
We also appreciate your positive feedback — it lets our dedicated staff know how much our community appreciates their work.
Wherever possible, we encourage you to discuss your concerns directly with the person, ward or department at the point of care. This is the best way to have your concerns heard and addressed immediately.
Ways to give feedback
If discussing your concerns at the point of care is not an option, please register your feedback using any of the following:
- Complete a PDH Consumer Feedback Form
- Complete a Harbourside Lodge Consumer Feedback Form
- Contact :(03) 5522 1125
- Email: pdh@swarh.vic.gov.au.
- Write to us: Portland District Health, 141 - 151 Bentinck St, Portland VIC 3305.
If you are not satisfied with our response
We take all complaints seriously and aim to resolve them quickly and fairly. However, if you are not satisfied with the response received from Portland District Health, you have the option of making a complaint directly to:
VHES Adult Inpatient Experience Survey
As part of your hospital admission with Portland District Health, you will be invited to participate in a Patient Experience Survey aimed at determining your satisfaction with the care you received. After you have been discharged, you will receive a survey to complete via email or SMS. We would be grateful if you could take the time to complete it.
Please be assured survey responses remain anonymous and confidential — all survey reports are de-identified. Your feedback is essential to help us continue to improve the safety and quality of the services we provide, and ensure we deliver the very best PDH care.
Thank you for your help.
Portland District Health Board Directors, Executive & Staff.
About Us
GET IN TOUCH
(03) 5521 0333
Main reception, 8:00am - 4:30pm
Bentinck Street
Portland VIC 3305
