Patients & Visitors
Please DO NOT enter our health service if you have a cough, sore throat or fever.
Consumer Information:
- Portland District Health staff are here to support your journey while visiting us, whether you are a patient, or a family member visiting a loved one, our staff are here to assist you.
- We are committed to providing our consumers with high quality, safe, person-centred care as close to home as possible.
- Through strategic partnerships, we strive to strengthen our healthcare delivery and ensure that our community receives the support and care it needs.
- Our staff’s commitment, unwavering passion and dedication to uphold the PDH Values of Compassion, Accountability, Respect and Excellence, ensures that our community receives the compassionate and effective care they deserve.
- This shared commitment is at the heart of our mission and drives us to continually improve and support the health and wellbeing of those individuals and communities it is our duty to serve.
Respecting our staff and consumers:
It is important that our health service is a safe workplace, free of physical and verbal abuse. This includes staff being exposed to aggressive behaviour, threats, intimidation and physical attacks to themselves or property. Threatening, obscene, racist, sexist discriminative or demeaning language and name calling are not acceptable and will not be tolerated. In serious circumstances the behaviour will be reported to Victoria Police.
We respectfully request that everyone be kind and cooperate with our staff so we can provide a safe environment for everyone visiting our health service.
The Australian Charter of Healthcare Rights:
The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care. These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.
Visiting Hours
ACUTE & SUB ACUTE WARDS:
Our visiting hours to each ward are:
8.00 am – 8.00 pm each
2 visitors per patient at any time.
Where possible, we ask you to consider using your phones to call, FaceTime or text message patients as a form of communication to limit in-person visits.
Acute (North Ward) – 03 5521 0348
Sub-Acute (South Ward) 03 5521 0345
HARBOURSIDE LODGE (HSL) residential aged care:
Our residential aged care facility has flexible visiting arrangements.
Ideal times for visitors are between 8.00am – 8.00pm, if you wish to visit outside these time please contact HSL management.
There are currently Covid restrictions in place through Department of Health that include numbers of visitors per day for each resident. At present the number is 2 visitors per day per resident.
Visiting Requirement: It is recommended that all visitors to Harbourside Lodge have a negative Rapid Antigen test (RAT) before entry. Rapid Antigen Tests are no longer available from PDH or Glenelg Shire Council. You can purchase them at your local chemist or grocery chains such as Woolworths. The usual visiting hours between 8.00am – 8.00pm.
Harbourside Lodge – 03 5521 0333
Information Booklets
A range of brochures and booklets are available to download.
Google Map
Food & Drinks
Water
Filtered water is available in the Accident and Emergency foyer and there is a drink dispensing machine in Portland District Health’s main foyer.
Snack or Meals
For visitors seeking a snack or meal, JJ’s Kiosk is located on the ground floor, near the main entrance. The manager, Jill, offers a range of hot and cold food, selected from a menu which features ‘green’ or healthier choices (they have important nutrients and limited fat/added sugar). The kiosk is open between 8.30am and 4.00pm Monday to Friday. Visit Jill to place your order, or call her extension on 10317 (or 5521 0317).
If you are staying with a loved one for an extended period of time, please ask a member of staff about accessing hot meals from our Catering Department. Meals can be ordered between 11am and 3.00pm. These meals are the same as the inpatient options, for lunch (12.00pm) and dinner (5.00pm) each day. The meals marked with a heart are suitable for the public (ie. they are healthy options for ‘well people’). Some inpatient meals may not be suitable for people who aren’t in hospital.
Other dining options
Portland has a variety of dining options, for further information and a list please see: www.visitportland.com.au/things-to-do/where-to-eat
Payments
1. Hospital accounts excluding Medical Imaging
Portland District Health has various ways of paying invoices. Cash, Cheque, Eftpos or Credit Card.
These can all be used at our Main Reception, located at the Fern Street, Portland, entrance.
Monday – Friday: 8.00am – 4.30pm
Payments for Hospital accounts including Medical Imaging (xray) can be made over the phone (03) 5521 0333, (9)
Direct deposits can be made into our account, you can find our account details on the Tax Invoice.
2. Medical Imaging (Xray / Radiology)
Accounts for this department can be paid at Medical Imaging reception, located within our health service.
Monday – Friday: 8.15am – 4.45pm
We accept payment by cheque, cash, eftpos and credit card.
Payments can also be made over the phone by calling on (03) 5521 0320.
Medicare Ineligible Patients
The information you seek is here.
