Patients & Visitors

Visiting Hours

Visiting Hours: 10:00am to 8:00pm

         As restrictions ease within the community as vaccination percentages climb, Portland District Health continue to follow the current visiting regulations from

          the Victorian Department of Health.  This is to ensure the continued safety and health of our patients and staff.

 

          In line with these regulations the following are the only permitted reasons to visit our health service:

 

          NO VISITORS ARE PERMITTED INTO PORTLAND DISTRICT HEALTH WARDS WITH THE FOLLOWING EXCEPTIONS

          (Any special support must be discussed with Ward manager and approved by management)

 

   ·       1 parent or guardian at any one time for children under 18 years*,

   ·       2 visitors at any one time where the visitor’s presence at the hospital is for the purposes of providing end of life support, there is no limit on 

          the number of visitors per day*. End of life means where a patient’s death is expected within 28 days or less

  ·       2 visitors at any one time in the case of a patient whose medical condition is life threatening*;

  ·   1 partner or support person in the case of a patient whose status relates to pregnancy or childbirth*; and

 ·    No more than 2 visitors at any one time, once per day for the purposes of providing essential care and support necessary for the

      patient’s immediate emotional support and wellbeing*.

        *If a visitor cannot arrange care for a dependent (such as a child) the group of visitors may exceed 2.

 ·  Non-essential contractors are restricted from entry

 

          HARBOURSIDE LODGE – RESIDENTIAL AGED CARE:

          Permitted reasons

 ·  To provide care and support for the resident’s physical and emotional wellbeing (including mental health supports and support for people living

    with dementia); Note: this may include a person who is visiting to prevent harm to a person’s mental or emotional health due to social isolation

 ·       As a nominated person under the Mental Health Act

 ·       As a nominated person providing support for a resident living with Dementia

 ·       To provide interpreter or informal language support

 ·       Is the parent, carer or guardian of a person under the age of 18

 ·       For learning to support the resident’s care upon discharge

 ·       To provide end of life support

 

         Requirements for visits

 ·      Two visitors at one time (a group may exceed the “two visitors at a time” rule if dependents of a visitor are in the group and care for the dependents 

        cannot be arranged).

  ·       Do not have to be from the same household.

 ·       No time limits.

 ·       It is one of the permitted reasons.

 ·       No more than two visitors per day except where providing end of life support.

 ·       There is no daily limit on the number of visitors for end of life care visits. End of life means where a resident’s death is expected within 28 days or less

 ·       Non-essential contractors are restricted from entry

 

Information Booklets

Car Parking

Google Map

Food & Drinks

Water
Filtered water is available in the Accident and Emergency foyer and there is a drink dispensing machine in Portland District Health’s main foyer.

Snack or Meals
For visitors seeking a snack or meal, JJ’s Kiosk is located on the ground floor, near the main entrance. The manager, Jill, offers a range of hot and cold food, selected from a menu which features ‘green’ or healthier choices (they have important nutrients and limited fat/added sugar).  The kiosk is open between 8.30am and 4.00pm Monday to Friday. Visit Jill to place your order, or call her extension on 10317 (or 5521 0317).

If you are staying with a loved one for an extended period of time, please ask a member of staff about accessing hot meals from our Catering Department. Meals can be ordered between 11am and 3.00pm. These meals are the same as the inpatient options, for lunch (12.00pm) and dinner (5.00pm) each day. The meals marked with a heart are suitable for the public (ie. they are healthy options for ‘well people’). Some inpatient meals may not be suitable for people who aren’t in hospital.

Other dining options
Portland has a variety of dining options, for further information and a list please see: www.visitportland.com.au/things-to-do/where-to-eat

Payments

Hospital accounts including Medical Imaging

Accounts can be paid at PDH Main Reception (Fern Street entrance) ground floor during business hours (excluding Public Holidays).

Monday – Thursday 8.00am – 5.00pm

Friday 8.00am – 4.30pm.

We accept payment by cheque, cash, eftpos, direct deposit and credit card (American Express excluded).

Payments can also be made over the phone using a credit card by calling PDH Reception on (03) 5521 0333, menu number 9.

Direct deposits can be made into account, account details on the Tax Invoice.

Allied Health accounts

Accounts can be paid Allied Health reception during business hours (excluding Public Holidays).

Monday – Friday 8.30am – 5.00pm

We accept payment by cheque, cash, eftpos and credit card (American Express excluded).

Payments can also be made over the phone using a credit card by calling Allied Health Reception on (03) 5522 1410.

Specialist Clinic Accounts

Accounts can be made at Specialist Clinic reception during business hours (excluding Public Holidays).

We accept payment by cheque, cash, eftpos and credit card (American Express excluded). HICAPS is available at the Specialist Clinic to claim for Private patients.

Payments can also be made over the phone using a credit card by calling the Specialist Clinic reception.

Our opening hours are Monday – Friday

 from 8.30 am to 5.00pm  

Ph: 0355221410

Medicare Ineligible Patients

The information you seek is here.