Patients & Visitors
In line with DHHS rules issued 22 November, Portland District Health visiting restrictions are as follows.
General Visiting hours
- 1:00pm – 4:30pm to be reviewed in mid-December
- No restriction on the purpose of the visit, number of visitors or length of time for the visit
- COVID safe room density rules must be adhered to, meaning the number of persons in a patient room at one time will depend on the size of the room and is clearly displayed at the entrance of each room.
- Masks must be worn at all times in the hospital.
Portland District Health Visiting Hours: 1.00pm – 4.30 pm (Visits outside these hours must be approved by the nurse in charge of the ward)
Patients currently in isolation on the ward cannot receive visitors unless there is exceptional circumstance, these visits must be approved by the ward manager.
Food & Drinks
Filtered water is available in the Accident and Emergency foyer and there is a drink dispensing machine in Portland District Health’s main foyer.
Snack or Meals
For visitors seeking a snack or meal, JJ’s Kiosk is located on the ground floor, near the main entrance. The manager, Jill, offers a range of hot and cold food, selected from a menu which features ‘green’ or healthier choices (they have important nutrients and limited fat/added sugar). The kiosk is open between 8.30am and 4.00pm Monday to Friday. Visit Jill to place your order, or call her extension on 10317 (or 5521 0317).
If you are staying with a loved one for an extended period of time, please ask a member of staff about accessing hot meals from our Catering Department. Meals can be ordered between 11am and 3.00pm. These meals are the same as the inpatient options, for lunch (12.00pm) and dinner (5.00pm) each day. The meals marked with a heart are suitable for the public (ie. they are healthy options for ‘well people’). Some inpatient meals may not be suitable for people who aren’t in hospital.
Other dining options
Portland has a variety of dining options, for further information and a list please see: www.visitportland.com.au/things-to-do/where-to-eat
Hospital accounts including Medical Imaging
Accounts can be paid at PDH Main Reception (Fern Street entrance) ground floor during business hours (excluding Public Holidays).
Monday – Thursday 8.00am – 5.00pm
Friday 8.00am – 4.30pm.
We accept payment by cheque, cash, eftpos, direct deposit and credit card (American Express excluded).
Payments can also be made over the phone using a credit card by calling PDH Reception on (03) 5521 0333, menu number 9.
Direct deposits can be made into account, account details on the Tax Invoice.
Allied Health accounts
Accounts can be paid Allied Health reception during business hours (excluding Public Holidays).
Monday – Friday 8.30am – 5.00pm
We accept payment by cheque, cash, eftpos and credit card (American Express excluded).
Payments can also be made over the phone using a credit card by calling Allied Health Reception on (03) 5522 1410.
Specialist Clinic Accounts
Accounts can be made at Specialist Clinic reception during business hours (excluding Public Holidays).
We accept payment by cheque, cash, eftpos and credit card (American Express excluded). HICAPS is available at the Specialist Clinic to claim for Private patients.
Payments can also be made over the phone using a credit card by calling the Specialist Clinic reception.
Our opening hours are Monday – Friday
from 8.30 am to 5.00pm