Consumer Feedback
PDH aims to provide all our consumers with timely, quality care at all times. However, we understand that on occasion your experience may not meet your expectations. We welcome your feedback when this occurs, as it gives us the opportunity to act on you concerns and continually improve our services.
We appreciate your positive feedback. It lets our dedicated staff know how much our community appreciate their work.
Wherever possible, we encourage you to discuss your concerns directly with the person, ward, department at point of care. This is the best way to have your concerns heard and addressed immediately.
If this is not an option, please register your feedback using the following options:
- Submit your feedback online using our QR Code:
https://www.surveymonkey.com/r/VGPW7RF
OR can we get the survey link in a button form that says “Register your feedback online” Example below:
- Complete a PDH Consumer Feedback Form:
- Complete a Harbourside Lodge Consumer Feedback Form:
- Contact our Patient Experience Officer:
- 03 5522 1125
- Email the Quality Department:
- Email: pdh@swarh.vic.gov.au
- Write to Chief Executive Officer or Quality Department:
- Portland District Health
141-151 Bentinck St
PORTLAND VIC 3305
We take all complaints seriously and aim to resolve them quickly and fairly, However, if you are not satisfied with the response received from Portland District Health, you have the option of making a complaint direct to the:
- Health Complaints Commissioner by:
- Phoning: 1300 582 113
- Lodging online: MAKE A COMPLAINT | Health Complaints Commissioner (hcc.vic.gov.au)
- The Aged Care Quality and Safety Commission by:
- Phoning: 1800 951 822
- Lodging online: Make a complaint | Aged Care Quality and Safety Commission
- NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form: How to make a complaint | NDIS Quality and Safeguards Commission (ndiscommission.gov.au)
Download the PDH Complaints/Feedback Management Policy here
VHES Adult Inpatient Experience Survey
As part of your hospital admission with Portland District Health (PDH) you will be invited to participate in a Patient Experience Survey, aimed at determining your satisfaction with the care that you received. After you have been discharged you will receive a survey to complete via email or SMS. May we please ask you to take the time to complete the survey?
Please be assured survey responses remain anonymous and remain confidential, all survey reports are de-identified.
Your feedback is essential to help us continue to improve the Safety & Quality of the services we provide and ensure that we deliver the very best PDH Care.
Thank you for your help.
Portland District Health Board Directors, Executive & Staff
Incidental finding: Please delete information at the following location:
- https://pdh.net.au/services_list/Quality/ – this info is all out of date. Quality will work on updating, however, in the meantime please delete
